Effective Date: May 30, 2024
This Privacy Policy and Terms and Conditions ("Policy") applies to your use of Upward Inward Outward LLC's ("Upward Inward Outward," "we," "us," or "our") services, website, text messaging, email communications, and payment processing.
Upward Inward Outward respects your privacy and is committed to protecting your personal information. This Policy explains how we collect, use, disclose, and protect information that we gather from you through our website, sign-up processes, text messages, emails, and payment processing.
When you sign up for our services, you may provide us with the following information:
NameEmail AddressPhone NumberBilling Information (processed through Stripe)Service Preferences and SettingsCommunication History with our team
We may also automatically collect certain information when you use our services, including:
IP addressBrowser typeDevice informationDate and time of accessPages viewedActions taken on our website
We use the information you provide to:
Deliver our services to youProcess payments through StripeSend you text messages and emails related to our services, including customer service communications, appointment reminders, and marketing updates (with your consent)Personalize your experience with our servicesImprove our services and develop new featuresDetect and prevent fraudulent activityComply with legal obligations
We may share your personal information with:
Stripe, our payment processor, for the purpose of processing paymentsService providers who help us operate our business (e.g., email service providers, hosting providers)Legal authorities when required by law or to protect our rights
We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
When you opt in to receive text messages from us:
Message frequency varies based on your interaction with our servicesStandard message and data rates may applyYou can opt out by replying "STOP" to any text messageFor help, reply "HELP" to any text message
For email communications:
Every marketing email contains an unsubscribe linkWe honor opt-out requests promptlyWe may still send transactional emails necessary for your use of our services
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic transmission is completely secure, and we cannot guarantee the security of your information.
You have the right to:
Access your personal information that we holdCorrect inaccurate personal informationRequest deletion of your personal information in certain circumstancesWithdraw your consent to our processing of your informationOpt out of marketing communications
To exercise these rights, please contact us using the information in Section 2.14.
We may use cookies and similar technologies to enhance your experience, gather information about users, and manage our services. You can manage your cookie preferences through your browser settings.
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
We retain your personal information for as long as necessary to provide our services and for legitimate business purposes, as required by law, or to establish, exercise, or defend legal claims.
Our coaching services and materials are for informational purposes only and are not intended to replace professional medical or mental health advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions regarding your mental health or medical conditions.
By using our services, website, text messaging, email communications, or payment processing, you agree to this Policy. If you do not agree, please do not use our services.
You agree to use our services only for lawful purposes and in accordance with this Policy. You will not:
Use our services in any way that violates applicable laws or regulationsUse our services for any harassing, threatening, or abusive communicationAttempt to gain unauthorized access to any portion of our servicesInterfere with the proper functioning of our servicesImpersonate any person or entity
All payments are processed securely through StripeYou agree to provide accurate and complete payment informationYou authorize us to charge your payment method for the services you purchaseAll fees are non-refundable unless otherwise stated at the time of purchase or required by lawWe may offer subscription services with recurring charges; you can cancel at any timePrice changes will be communicated in advance of implementation
All content, features, and functionality of our services, including text, graphics, logos, designs, and software, are owned by Upward Inward Outward LLC and are protected by copyright, trademark, and other intellectual property laws.
By submitting content to our services (such as feedback, suggestions, or testimonials), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, and display such content for any purpose.
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services, even if we have been advised of the possibility of such damages. Our total liability for all claims arising from or related to this agreement will not exceed the amount you paid to us for the services during the twelve (12) months preceding the claim.
2.8 Indemnification
You agree to indemnify and hold harmless Upward Inward Outward LLC and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from your use of our services or your violation of this Policy.
We may terminate or suspend your access to our services for any reason, at any time, without notice, including for violation of this Policy.
2.10 Changes to This Policy
We may update this Policy from time to time. The updated version will be effective as of the date stated at the top of this Policy. We will notify you of any material changes by email or through a notice on our website.
This Policy shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law provisions.
Any dispute arising out of or relating to this Policy shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in South Carolina.
If any provision of this Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Policy will otherwise remain in full force and effect.
If you have any questions about this Policy, please contact us at:
Upward Inward Outward LLC
Email: [email protected]
Phone: 801-921-8748
Last Updated: Mar 27, 2025